House staff nonverbal communication skills and standardized patient satisfaction
نویسندگان
چکیده
منابع مشابه
Physician Cross-Cultural Nonverbal Communication Skills, Patient Satisfaction and Health Outcomes in the Physician-Patient Relationship
Recent empirical findings document the role of nonverbal communication in cross-cultural interactions. As ethnic minority health disparities in the United States continue to persist, physician competence in this area is important. We examine physicians' abilities to decode nonverbal emotions across cultures, our hypothesis being that there is a relationship between physicians' skill in this are...
متن کاملHouse Staff Communication Training and Patient Experience Scores
OBJECTIVE To assess whether communication training for housestaff via role-playing exercises (1) is well-received and (2) improves patient experience scores in housestaff clinics. METHODS We conducted a pre-post study in which the housestaff for 3 adult hospital departments participated in communication trainingled by trained faculty in small groups . Sessions centered on a published 5-step s...
متن کاملCommunication skills to improve patient satisfaction and quality of care.
While clinicians face increasing time pressure in caring for patients, communication with the patient can suffer. Communication is especially important in caring for the increasingly culturally diverse patient population in the United States. Different values, beliefs, and attitudes about health, illness, and health care can affect illness outcomes. These are best understood through dialogue. P...
متن کاملDevelopment of a standardized patient instructor to teach functional assessment and communication skills to medical students and house officers.
Professional societies have called for increased geriatrics training for all medical students and physicians. A Geriatrics Standardized Patient Instructor (GSPI) was developed in which learners assess the functional status of a patient preparing for hospital discharge. Standardized patients (SPs) rate learners on functional assessment and communication skills, and provide feedback. Seventeen SP...
متن کاملThe importance of nonverbal communication skills.
강의 내용에 대한 해박한 지식은 좋은 강의를 위한 전제 조 건이다. 그러나 그것만으로는 충분하지 않다. 강의중 학생들 을 집중시키고 학습을 자극하는 분위기를 조성하는 것도 교 수자의 몫이다. 교수자는 이를 위해서 언어적 및 비언적 의사 소통 방법을 모두 동원해야 한다. 의과대학 수업평가에 관한 연구에 의하면[1], 의과대학 학 생들은 교수자의 ‘강의 전달 능력’을 수업평가의 가장 중요한 요소로 꼽았다. 눈 마주침, 표정, 제스처, 자세, 목소리의 특 성, 말투, 빠르기 등 교수자의 비언어적 의사소통 방식에 따라 서 수업의 성공 여부가 크게 좌우된다는 것이다. 교수자의 이야기 방식, 즉 비언어적 의사소통은 교육 과정 에서 매우 중요하다. 왜냐하면 인간은 대부분의 정보를 시각 과 청각을 통해 수집하는데 비...
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ژورنال
عنوان ژورنال: Journal of General Internal Medicine
سال: 2003
ISSN: 0884-8734,1525-1497
DOI: 10.1046/j.1525-1497.2003.10506.x